THE BRAND GALAXY NOVA
Why choose Galaxy Nova?
We are a serious company that places great emphasis on customer satisfaction. You can buy from us without any risk. You have a 24/7 support at your side for every request.
If there is any problem, we'll find a solution.
Thank you for trusting us.
What does the package include?
The package includes:
1 x Galaxy Nova
1 x Remote Control
1 x USB Cable
1 x User Guide
How do i power the projector?
The GalaxyNova works with a wall charger, a laptop or a powerbank. Simply connect the included USB cable to any of these devices to run the projector.
How to take care of your GalaxyNova product
You can simply wipe the product with a damp cloth.
Use 2 AAA Batteries to power the remote control.
How can i play music with the GalaxyNova?
You can simply connect the Galaxy Nova to any device via Bluetooth.
ORDER & SHIPPING
How do I know if my order has been confirmed?
Very simple! The Galaxy Nova team sends an instant email as soon as you have paid. Have you not received your order confirmation email? It is likely that : 1. The email is found in spam / spam. 2. Your operator blocks our emails 3. You made a typo in your email address Start by checking your spam, and if you can't find it, contact the team, they'll be happy to help. You will also receive an email as soon as the logistics team sends your package. You just have to wait and relax.
How can I modify my order?
You have until 00:00 Midnight CEST / 17:00 US Central Standard Time (CST) on the same day you place your order to contact us. We will not be able to process any modification requests after this period. Modification requests cannot be guaranteed, and all requests must be confirmed as received by our customer experience team to be taken into account.
When will you ship my order?
Our goal is that you receive your Galaxy Nova order as soon as possible. We do our best to process your order as quickly as possible.
What does "process my order" mean? Processing your order includes creating your order, printing the shipping label, and packaging your order. Processing takes place during normal office hours, Monday to Friday, 8 a.m. to 6 p.m. It may take 24 to 72 business hours.
When does my tracking number show updates on my package?
Once your package is acquired by the carrier, he is responsible for the safe and timely delivery of your package. This is when your shipping times begin and your tracking information will be updated by the carrier when your package arrives at your address. Holidays and weekends may affect the processing times for Galaxy Nova as well as the shipping times for carriers.
Delivery methods and delays
When will you ship my order?
Delivery begins only after your order has left our warehouses. Allow between 24 and 72 business hours (Monday to Friday) for our logistics team to process your Galaxy Nova.
You will then receive an email from our service to confirm that your order has been sent. Delivery times Your delivery will start in accordance with the delivery times of the delivery person.
Standard Shipping (Worldwide delivery) 8 to 15 working days.
My tracking number does not work. What should I do?
Once your package has been sent to your carrier, all you have to do is wait for your order. According to the carriers, the code can be active within 24 to 72 working hours (Monday to Friday) outside school holidays or exceptional events (strikes, Covid-19 ...). Come back to your link within 3 to 5 days, if it is still not active, then we invite you to contact us. Our team will help you.
RETURNS AND EXCHANGES
How do I cancel my order?
I forgot to use my promo code when I placed my order, what can I do?
Don’t miss out on your promo code!
Contact our customer service team to confirm your order and provide us with your promo code and we’ll be happy to assist you.
You’ll receive a discount, a voucher, or a promo code.
I changed my mind.
You can cancel your order up to two hours after placing it.
Unfortunately, we can’t honor any cancellation after that time because we will be processing the order.
You can still send your order back within 30 days of receiving it if you still want a refund.
How do I return my order?
You can return your order within 30 days of receiving it.
We are unable to honor any return requests after 30 days.
You’ll have to return your order in its original packaging.
If the product has already been overused, we reserve the right to discount the refund.
The customer is responsible for paying shipping fees.
Once this is received and inspected, we’ll refund your order.
We encourage you to contact us as soon as possible so we can provide you with information on different ways to return your item.
My product is damaged/defective, how do I return it?
In the unlikely event that the item is damaged or defective, contact us as soon as possible.
In order to replace or refund your item, we will need the following information:
- Your order number
- A description of the damage/defects
- A photo of the damaged/defective area
- Once all of the information has been received, our customer service team will provide you with additional instructions.
How long will it take for my exchange or return to be processed?
Once we receive your package, our team will take up to 14 business days to process it.
You’ll receive an email notification as soon as the exchange or refund has been processed.
All other questions
If you have any further questions, please do not hesitate to contact us by email at email@example.com and we will get back to you within 24 hours.